Service 365 days a year for you This is our service guarantee
Highest customer satisfaction No unnecessary travel expenses Cost-effective Customer Service Quick problem solving
365 days service
We are already working on a solution before you even notice that there's a problem! If your iQtouch pellet boiler should not work as usual and needs help, then your system reports to us and to you immediately by email. We then connect remotely with your pellet boiler and immediately see what the problem is. If, for example, the boiler door has not been closed properly or the ash pan is full, we will inform you, so that you can fix the problem with our help.
Products 365 days service Expert consultion References Videos About Us Contact Tipp explanatory video: Martin shows the remote maintenance
Our service promise to our customers:  SOLARvent is available 365 days for you, to help you with questions and problems Each SOLARvent iQtouch pellet biomass boiler thinks independently and informs you and our remote maintenance Customer Service team of any problem with your boiler. Our technicians are available to work on your pellet heating system 365 days per year. They can help you remotely, free of charge.   This customer service is completely free for our iQtouch customers – for 5 years. Then you have, if you wish to continue to access the option, to pay a low monthly fee for our unique Customer Service. Our remote maintenance customers can contact our customer service as follows: the best and fastest method is through our online Customer Service system: You will be surprised how quickly and competently  your request is processed. by email to: kundendienst (@) by telephone: +49 53 82 / 70 42 55 01 Our direct service hours are from Monday to Friday from 09:00 to 18:00 hrs. Outside of these hours please leave a message with your call back number on our answering machine, send us an email or use our support ticket system. We will contact you promptly up until about 22:00 hrs.
SOLARvent Biomass Boiler Internet Remote Control learn more SOLARvent Pellets Biomass Boiler status notification via eMail learn more
Internet remote maintenance Through our remote maintenance we will guarantee you receive a first class customer service.  You do not have to explain, at length on the phone, what the problem is. We can see online and know what the problem is. In most cases we can remotely solve the problem or we can work together to fix it.
Pellet Biomass Boilers directly from the manufacturer Expert advice: +49 (0) 53 82 / 70 42 55 0
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