Service 365 days a year for you
This is our service guarantee
365 days service
We are already working on a solution before
you even notice that there's a problem!
If your iQtouch pellet boiler should not work as usual and needs
help, then your system reports to us and to you immediately by
email. We then connect remotely with your pellet boiler and
immediately see what the problem is. If, for example, the
boiler door has not been closed properly or the ash pan is full,
we will inform you, so that you can fix the problem with our
help.
Our service promise to our customers:
SOLARvent is available 365 days for you, to help you with questions and problems
Each SOLARvent iQtouch pellet biomass boiler thinks independently and informs you and our remote
maintenance Customer Service team of any problem with your boiler. Our technicians are available to work on
your pellet heating system 365 days per year. They can help you remotely, free of charge.
This customer service is completely free for our iQtouch customers – for 5 years. Then you have, if you wish
to continue to access the option, to pay a low monthly fee for our unique Customer Service.
Our remote maintenance customers can contact our customer service as follows:
•
the best and fastest method is through our online Customer Service system:
You will be surprised how quickly and competently
your request is processed.
•
by email to: kundendienst (@) solarvent.de
•
by telephone: +49 53 82 / 70 42 55 01
Our direct service hours are from Monday to Friday from 09:00 to 18:00 hrs. Outside of these hours please leave
a message with your call back number on our answering machine, send us an email or use our support ticket
system. We will contact you promptly up until about 22:00 hrs.
SOLARvent is available 365 days for you, to help you with questions and problems
Each SOLARvent iQtouch pellet biomass boiler thinks independently and informs you and our remote
maintenance Customer Service team of any problem with your boiler. Our technicians are available to work on
your pellet heating system 365 days per year. They can help you remotely, free of charge.
This customer service is completely free for our iQtouch customers – for 5 years. Then you have, if you wish
to continue to access the option, to pay a low monthly fee for our unique Customer Service.
Our remote maintenance customers can contact our customer service as follows:
•
the best and fastest method is through our online Customer Service system:
You will be surprised how quickly and competently
your request is processed.
•
by email to: kundendienst (@) solarvent.de
•
by telephone: +49 53 82 / 70 42 55 01
Our direct service hours are from Monday to Friday from 09:00 to 18:00 hrs. Outside of these hours please leave
a message with your call back number on our answering machine, send us an email or use our support ticket
system. We will contact you promptly up until about 22:00 hrs.
Internet remote maintenance
Through our remote maintenance we
will guarantee you receive a first
class customer service.
You do not have to explain, at length
on the phone, what the problem is.
We can see online and know what
the problem is. In most cases we can
remotely solve the problem or we can
work together to fix it.
Pellet Biomass Boilers directly from the manufacturer
Expert advice: +49 (0) 53 82 / 70 42 55 0
© 2018 - SOLARvent Biomasse-Heizsysteme GmbH Braunschweiger Str. 10 37581 Bad Gandersheim Tel. +49 (0) 53 82 / 70 42 55 0
